Who do I contact for technical support?
For any technical issues or assistance, please contact our support team at insbosswiki@insboss.net. Our team is ready to help you resolve your concerns promptly.
Have Any Questions?
- Find quick answers and helpful guides
IBFM Tools
What should I do if the “start assignment submit” button is not working?
If the “Start Assignment Submit” button is not working, try the following steps:
1. Refresh the page and try again.
2. Clear your browser’s cache and cookies.
3. Ensure that your internet connection is stable.
4. Try using a different browser or device.
If the issue persists, please contact technical support at insbosswiki@insboss.net with details of the problem for further assistance.
How can I track my progress in a course I enrolled with?
You can track your progress directly within the LMS. Here’s how:
1. Log in to your account and navigate to the course you are enrolled in.
2. Look for the progress bar or tracker displayed on the course dashboard or within the course content page.
3. This tracker shows the percentage of the course you have completed and highlights the modules or lessons you have finished.
4. Additionally, some courses may have a dedicated “My Progress” section where you can view detailed insights into your activities, completed lessons, and upcoming tasks.
Can I download the course material?
Downloading course materials depends on the specific course settings defined by the instructor or administrator.
If downloading is allowed, you will find a download option within the course modules or resources section.
If the option is not available, the materials can only be accessed online through the LMS. For further clarification, please contact the course administrator or instructor.
When can I take the assesment after failing it twice (maximum attempts)?
If you fail the assessment after reaching the maximum (2) allowed attempts, you will need to wait for a new enrollment notification. This notification will include the date when the assessment will be available for you to retake.
What will happen if I failed the assessment with the maximum attempts?
If you fail the assessment after reaching the maximum (2) allowed attempts, you will need to wait for a new enrollment notification.
What if I encounter broken or missing links?
Report broken or missing links to technical support or email at insbosswiki@insboss.net, including:
1. The course name.
2. The specific module or section where the issue occurs.
3. The link or content that is broken.
What should I do if I forget my password
1. Go to the login page and click on the “Forgot Password” link.
2. Enter your registered email address.
3. Follow the instructions sent to your email to reset your password.
If you do not receive the email, check your spam folder or contact technical support or email us at insbosswiki@insboss.net
When accessing the InsBOSS Wiki, what should I do if I encounter having different VA credentials display in my Wiki dashboard?
If you encounter different IBFM’s credentials displayed in your Wiki dashboard, follow these steps:
1. Log in first: Ensure you are logged in to the insBOSS Wiki by navigating to insbosswiki.net.
2. Go to the Operations menu and click on Learning and Development to access the LMS.
3. If a different user is prompted, log out from the LMS link and then log back in using the same credentials from the LMS site.
This should resolve the issue and ensure your correct IBFM’s credentials are displayed.
What should I do if the LMS page takes time to load?
If the LMS page is taking longer than usual to load, follow these steps to troubleshoot:
1. Check your internet connection: Ensure you have a stable connection. If you’re using WiFi, consider switching to a LAN cable for a more reliable connection.
2. Perform a speed test: Test your internet speed to make sure it’s sufficient for loading the LMS page.
3. Clear your browser’s cache and cookies: This can help improve loading times by removing any stored data that may be slowing down the page.
4. Try a different browser or device: Sometimes, switching browsers or devices can resolve loading issues.
5. Disable browser extensions: Some extensions may interfere with loading pages. Try disabling them temporarily.
6. If the issue persists, contact technical support at insbosswiki@insboss.net for further assistance.
What should I do if I cannot enroll to the course (i.e., “enroll button is not working”)?
1. Refresh the page or try using a different browser.
2. Clear your browser’s cache and cookies.
3. Ensure your account is active and you are logged in.
If the issue persists, contact technical support or email us at insbosswiki@insboss.net with details of the problem.
What should I do if I have difficulties or experiencing issues logging in the Wiki? If you’re having trouble logging into the Wiki, follow these steps:
1. Check your credentials: Ensure that you are using the correct username and password.
2. Reset your password: If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it.
3. Clear your browser’s cache and cookies: This can resolve issues caused by outdated or corrupted login data.
4. Try a different browser or device: Sometimes, the issue could be related to the browser or device you’re using.
5. Check for account status: Ensure your account is active and hasn’t been locked due to multiple failed login attempts.
If you’re still unable to log in, please contact support at insbosswiki@insboss.net for further assistance
What is the LMS, and how do I access it?
LMS stands for Learning Management System, a platform designed to manage, deliver, and track educational courses and training programs.
To access the LMS, simply visit the inbosswiki.net website and navigate to the Learning Department Page.
Under this menu, select Learning and Development to find the link to access the LMS and begin your learning journey.
Department FAQs
Does L&D support career progression planning?
Yes. L&D supports career progression by providing structured development pathways, particularly through the Leadership Development Program (LDP). The LDP is designed to prepare high-performing and high-potential IBFMs for expanded responsibilities and future leadership roles.
In addition, foundational programs such as Insurance Training and Communication Skills Training help employees build the competencies required for growth within their respective business units.
Can IBFMs request additional training outside of required programs?
Yes. IBFMs or managers may request additional training beyond the standard programs. Similar to customized team training, the timeline will depend on the topic, complexity, and development requirements. L&D evaluates each request based on alignment with business priorities, potential impact, and available resources.
What development opportunities are available for IBFMs?
IBFMs have access to several development opportunities through L&D, including:
- Insurance Training (Onboarding and Refresher Programs) to strengthen technical knowledge and client readiness
- Communication Skills Training to enhance professional presence and effectiveness
- Leadership Development Program (LDP) for aspiring and current leaders
- Leadership Onboarding for newly appointed leaders
These programs are designed to support both role readiness and long-term professional growth across business units.
How are training schedules communicated?
Training schedules and session details are typically communicated via official email announcements, which include registration instructions, session objectives, and logistical details.
For training requests initiated by specific business units, communication is coordinated directly with the respective managers to ensure proper participant endorsement and scheduling alignment. Updates, changes, or reminders are also communicated through the same channels to maintain clarity and consistency.
How are training priorities determined?
Training priorities are determined based on business needs, operational impact, and resource availability.
- Refresher trainings are typically scheduled as needed and may be arranged promptly depending on trainer availability and urgency.
- Structured programs such as the Leadership Development Program and Communication Skills Training are coordinated with business units to consolidate participants and maximize resource utilization.
- For larger initiatives, alignment discussions are conducted first to ensure the training supports broader operational or strategic goals.
This approach allows L&D to balance responsiveness with efficient use of resources.
Can L&D create customized training for a specific team?
Yes. L&D can design customized training programs based on the specific needs of a team or business unit. The scope, complexity, and objectives of the requested training will determine the development timeline. For new or highly specialized topics, course design and development may require additional time to ensure quality, relevance, and alignment with business goals. We work closely with requesting managers to clarify outcomes, target audience, and expected impact before finalizing timelines.
Who can I contact for L&D-related concerns or requests?
You can reach out to us via email at ld@insboss.net
Is L&D support available to other business units?
Yes. L&D supports multiple business units across the organization. While many of our structured insurance programs are aligned with the needs of the Insurance Services Business Unit (ISBU), we also provide training support to the Accounting Services Business Unit (ASBU) and the Telemarketing Services Business Unit (TSBU).
Across these teams, we deliver Communication Skills Training and Basics of Insurance Training to ensure strong foundational knowledge, professional standards, and alignment with operational requirements. Our goal is to equip all supported business units with the skills and competencies needed to perform effectively and contribute to overall business success.
How does L&D support Operations?
L&D ensures Operations teams have the skills, knowledge, and resources needed to deliver consistent, high-quality client service. We provide training for onboarding and refreshing IVAs, offer coaching and performance support for CSMs, and develop leaders to drive operational efficiency and team success.
What types of programs does L&D offer?
L&D offers three main types of programs:
Insurance Training – onboarding for new IVAs and refresher sessions to maintain knowledge and compliance.
Leadership Development Program (LDP) – structured development for current and aspiring leaders.
Leadership Onboarding – a guided onboarding experience for new leaders to accelerate readiness and effectiveness.
In addition to these programs, L&D is also responsible for facilitating and rolling out other initiatives, including Communication Skills Training, Discipline Management Guidelines, and the InsBOSS Attendance Policy.
Who does L&D currently support?
L&D supports all IBFMs. Most of our training sessions currently focus on onboarding new IVAs and CSMs, but refresher training sessions are available to everyone. Programs like the Leadership Development Program are open to all InsBOSS Leaders, and we also provide Insurance Training and Communication Skills Training to other business units and departments.
What is the role of the Learning & Development (L&D) team?
The L&D team equips IBFMs and leaders with the knowledge, skills, and tools needed to perform their roles effectively and grow professionally. We design and deliver structured training programs, provide learning resources, and support ongoing development to ensure operational excellence and leadership readiness.