Who do I contact for technical support?
For any technical issues or assistance, please contact our support team at insbosswiki@insboss.net. Our team is ready to help you resolve your concerns promptly.
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IBFM Tools
What should I do if the “start assignment submit” button is not working?
If the “Start Assignment Submit” button is not working, try the following steps:
1. Refresh the page and try again.
2. Clear your browser’s cache and cookies.
3. Ensure that your internet connection is stable.
4. Try using a different browser or device.
If the issue persists, please contact technical support at insbosswiki@insboss.net with details of the problem for further assistance.
How can I track my progress in a course I enrolled with?
You can track your progress directly within the LMS. Here’s how:
1. Log in to your account and navigate to the course you are enrolled in.
2. Look for the progress bar or tracker displayed on the course dashboard or within the course content page.
3. This tracker shows the percentage of the course you have completed and highlights the modules or lessons you have finished.
4. Additionally, some courses may have a dedicated “My Progress” section where you can view detailed insights into your activities, completed lessons, and upcoming tasks.
Can I download the course material?
Downloading course materials depends on the specific course settings defined by the instructor or administrator.
If downloading is allowed, you will find a download option within the course modules or resources section.
If the option is not available, the materials can only be accessed online through the LMS. For further clarification, please contact the course administrator or instructor.
When can I take the assesment after failing it twice (maximum attempts)?
If you fail the assessment after reaching the maximum (2) allowed attempts, you will need to wait for a new enrollment notification. This notification will include the date when the assessment will be available for you to retake.
What will happen if I failed the assessment with the maximum attempts?
If you fail the assessment after reaching the maximum (2) allowed attempts, you will need to wait for a new enrollment notification.
What if I encounter broken or missing links?
Report broken or missing links to technical support or email at insbosswiki@insboss.net, including:
1. The course name.
2. The specific module or section where the issue occurs.
3. The link or content that is broken.
What should I do if I forget my password
1. Go to the login page and click on the “Forgot Password” link.
2. Enter your registered email address.
3. Follow the instructions sent to your email to reset your password.
If you do not receive the email, check your spam folder or contact technical support or email us at insbosswiki@insboss.net
When accessing the InsBOSS Wiki, what should I do if I encounter having different VA credentials display in my Wiki dashboard?
If you encounter different IBFM’s credentials displayed in your Wiki dashboard, follow these steps:
1. Log in first: Ensure you are logged in to the insBOSS Wiki by navigating to insbosswiki.net.
2. Go to the Operations menu and click on Learning and Development to access the LMS.
3. If a different user is prompted, log out from the LMS link and then log back in using the same credentials from the LMS site.
This should resolve the issue and ensure your correct IBFM’s credentials are displayed.
What should I do if the LMS page takes time to load?
If the LMS page is taking longer than usual to load, follow these steps to troubleshoot:
1. Check your internet connection: Ensure you have a stable connection. If you’re using WiFi, consider switching to a LAN cable for a more reliable connection.
2. Perform a speed test: Test your internet speed to make sure it’s sufficient for loading the LMS page.
3. Clear your browser’s cache and cookies: This can help improve loading times by removing any stored data that may be slowing down the page.
4. Try a different browser or device: Sometimes, switching browsers or devices can resolve loading issues.
5. Disable browser extensions: Some extensions may interfere with loading pages. Try disabling them temporarily.
6. If the issue persists, contact technical support at insbosswiki@insboss.net for further assistance.
What should I do if I cannot enroll to the course (i.e., “enroll button is not working”)?
1. Refresh the page or try using a different browser.
2. Clear your browser’s cache and cookies.
3. Ensure your account is active and you are logged in.
If the issue persists, contact technical support or email us at insbosswiki@insboss.net with details of the problem.
What should I do if I have difficulties or experiencing issues logging in the Wiki? If you’re having trouble logging into the Wiki, follow these steps:
1. Check your credentials: Ensure that you are using the correct username and password.
2. Reset your password: If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it.
3. Clear your browser’s cache and cookies: This can resolve issues caused by outdated or corrupted login data.
4. Try a different browser or device: Sometimes, the issue could be related to the browser or device you’re using.
5. Check for account status: Ensure your account is active and hasn’t been locked due to multiple failed login attempts.
If you’re still unable to log in, please contact support at insbosswiki@insboss.net for further assistance
What is the LMS, and how do I access it?
LMS stands for Learning Management System, a platform designed to manage, deliver, and track educational courses and training programs.
To access the LMS, simply visit the inbosswiki.net website and navigate to the Learning Department Page.
Under this menu, select Learning and Development to find the link to access the LMS and begin your learning journey.
Department FAQs
Are training materials accessible after graduation?
Yes, all training materials are available after training, including all training videos in Google Classroom. Once migration to the new domain is complete, the materials will be accessed via Google Drive.
Are training materials accessible after graduation?
Before the trainees graduate, the client relations team works with prospective clients to ensure the tasks assigned to the Insurance Virtual Assistant Specialist (IVAS) are well-defined and structured. Once the trainees graduate from L1 and L2 Training, they undergo Internal Standards Training and eventually are assigned to a team that guides them through the transition process from training to being assigned to a client.
How do we ensure trainees are ready for client placement?
Before the trainees graduate, the client relations team works with prospective clients to ensure the tasks assigned to the Insurance Virtual Assistant Specialist (IVAS) are well-defined and structured. Once the trainees graduate from L1 and L2 Training, they undergo Internal Standards Training and eventually are assigned to a team that guides them through the transition process from training to being assigned to a client.
How often are refresher trainings conducted?
Refreshers are conducted at least once every quarter.
What refresher trainings are available for insurance VAs?
At the moment, refresher training courses are available on Google Classroom for Quoting, Binding and Certificates (Acord 25 and Acord 28).
What happens if a trainee does not pass the assessment?
As per the training agreement, failure to pass the L1 assessment means the trainee will not qualify for L2 Training. Likewise, failure to pass the L2 assessment means the trainee will not qualify for the next stage in onboarding.
Are there assessments during onboarding?
Yes there are assessments during onboarding. Both L1 and L2 stages of the onboarding conclude with an assessment.
What is the difference between L1 and L2 Insurance Training?
L1 and L2 Insurance Training differ primarily in their focus, depth, and practical application. Level 1 Training is the introductory course designed for new hires with zero to minimal experience. Level 2 Training is the continuation that focuses more on the step-by-step processes and is more practical.
How long does the onboarding training take?
Insurance Onboarding for ISBU takes 5 weeks - 3 weeks for L1 Training and 2 weeks for L2 Training. For TSBU, the program is scheduled for 3 days.
Who is required to complete Insurance Onboarding?
All new hires from ISBU and TSBU are required to undergo the program.
What is included in the Insurance Onboarding Program?
The Insurance Onboarding Program is designed to prepare new hires for client work by imparting company culture and providing a simulated insurance environment through various training modules, including English Communication Skills, Customer Service Training (covering basic call flow and skills like positive scripting and active listening), and E-mail Etiquette. The core of the training consists of Level 1 (L1), an introductory course on basic insurance terms, lines of business (Personal and Commercial), and general tasks (application, quoting, binding, servicing), and Level 2 (L2), which focuses on the step-by-step practical processes, including Agency Management Systems and detailed servicing tasks, all concluded with assessments.