Who do I contact for technical support?
For any technical issues or assistance, please contact our support team at insbosswiki@insboss.net. Our team is ready to help you resolve your concerns promptly.
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IBFM Tools
What should I do if the “start assignment submit” button is not working?
If the “Start Assignment Submit” button is not working, try the following steps:
1. Refresh the page and try again.
2. Clear your browser’s cache and cookies.
3. Ensure that your internet connection is stable.
4. Try using a different browser or device.
If the issue persists, please contact technical support at insbosswiki@insboss.net with details of the problem for further assistance.
How can I track my progress in a course I enrolled with?
You can track your progress directly within the LMS. Here’s how:
1. Log in to your account and navigate to the course you are enrolled in.
2. Look for the progress bar or tracker displayed on the course dashboard or within the course content page.
3. This tracker shows the percentage of the course you have completed and highlights the modules or lessons you have finished.
4. Additionally, some courses may have a dedicated “My Progress” section where you can view detailed insights into your activities, completed lessons, and upcoming tasks.
Can I download the course material?
Downloading course materials depends on the specific course settings defined by the instructor or administrator.
If downloading is allowed, you will find a download option within the course modules or resources section.
If the option is not available, the materials can only be accessed online through the LMS. For further clarification, please contact the course administrator or instructor.
When can I take the assesment after failing it twice (maximum attempts)?
If you fail the assessment after reaching the maximum (2) allowed attempts, you will need to wait for a new enrollment notification. This notification will include the date when the assessment will be available for you to retake.
What will happen if I failed the assessment with the maximum attempts?
If you fail the assessment after reaching the maximum (2) allowed attempts, you will need to wait for a new enrollment notification.
What if I encounter broken or missing links?
Report broken or missing links to technical support or email at insbosswiki@insboss.net, including:
1. The course name.
2. The specific module or section where the issue occurs.
3. The link or content that is broken.
What should I do if I forget my password
1. Go to the login page and click on the “Forgot Password” link.
2. Enter your registered email address.
3. Follow the instructions sent to your email to reset your password.
If you do not receive the email, check your spam folder or contact technical support or email us at insbosswiki@insboss.net
When accessing the InsBOSS Wiki, what should I do if I encounter having different VA credentials display in my Wiki dashboard?
If you encounter different IBFM’s credentials displayed in your Wiki dashboard, follow these steps:
1. Log in first: Ensure you are logged in to the insBOSS Wiki by navigating to insbosswiki.net.
2. Go to the Operations menu and click on Learning and Development to access the LMS.
3. If a different user is prompted, log out from the LMS link and then log back in using the same credentials from the LMS site.
This should resolve the issue and ensure your correct IBFM’s credentials are displayed.
What should I do if the LMS page takes time to load?
If the LMS page is taking longer than usual to load, follow these steps to troubleshoot:
1. Check your internet connection: Ensure you have a stable connection. If you’re using WiFi, consider switching to a LAN cable for a more reliable connection.
2. Perform a speed test: Test your internet speed to make sure it’s sufficient for loading the LMS page.
3. Clear your browser’s cache and cookies: This can help improve loading times by removing any stored data that may be slowing down the page.
4. Try a different browser or device: Sometimes, switching browsers or devices can resolve loading issues.
5. Disable browser extensions: Some extensions may interfere with loading pages. Try disabling them temporarily.
6. If the issue persists, contact technical support at insbosswiki@insboss.net for further assistance.
What should I do if I cannot enroll to the course (i.e., “enroll button is not working”)?
1. Refresh the page or try using a different browser.
2. Clear your browser’s cache and cookies.
3. Ensure your account is active and you are logged in.
If the issue persists, contact technical support or email us at insbosswiki@insboss.net with details of the problem.
What should I do if I have difficulties or experiencing issues logging in the Wiki? If you’re having trouble logging into the Wiki, follow these steps:
1. Check your credentials: Ensure that you are using the correct username and password.
2. Reset your password: If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it.
3. Clear your browser’s cache and cookies: This can resolve issues caused by outdated or corrupted login data.
4. Try a different browser or device: Sometimes, the issue could be related to the browser or device you’re using.
5. Check for account status: Ensure your account is active and hasn’t been locked due to multiple failed login attempts.
If you’re still unable to log in, please contact support at insbosswiki@insboss.net for further assistance
What is the LMS, and how do I access it?
LMS stands for Learning Management System, a platform designed to manage, deliver, and track educational courses and training programs.
To access the LMS, simply visit the inbosswiki.net website and navigate to the Learning Department Page.
Under this menu, select Learning and Development to find the link to access the LMS and begin your learning journey.
Department FAQs
Where can I request customized training for my team?
You can submit training requests to ld@insboss.net. Course deployment will depend on the complexity of the topic and the time required for course design and development.
Where are L&D announcements and updates posted?
All L&D announcements and updates are communicated via email from ld@insboss.net or sent by the course or program facilitator.
Where can I download coaching and documentation templates?
All coaching and documentation templates are stored in the IOS drive. These are emailed and shared to all participants during training.
How is leadership readiness assessed?
Leadership readiness is evaluated through CCS 2.0, ATH, and Strategic Planning assessments included in the onboarding process. Leaders must achieve a minimum passing score to be endorsed. If the standard is not met, a refresher session is conducted, followed by a reassessment.
What tools and resources are provided during onboarding?
New leaders are provided with SOPs, training slides, session recordings, and assessments to ensure effective knowledge transfer and readiness for their role.
Are new leaders assigned mentors or coaches?
Yes, our Onboarding Specialist currently leads the mentoring of new CSAs and CSMs. In addition, we collaborate with various departments to provide in-depth training on role-specific deliverables and protocols. New CSAs and CSMs are also paired with buddies assigned by their respective Business Unit managers.
How long is the Leadership Onboarding process?
The Leadership Onboarding process runs for 30 days. It includes the expanded 5-day Insurance Training, along with additional Leadership Development Program courses designed to support the leader’s transition into the role.
How is Leadership Onboarding different from the Leadership Development Program?
The onboarding process primarily focuses on SOP familiarization, tools navigation, and the assurance that our added leaders are well equipped with the proper knowledge and standard that we have here at InsBOSS. Leadership Onboarding is more on the internal technicalities while Leadership Development Program focuses on our leadership skills.
What is included in Leadership Onboarding?
Our onboarding currently consists of the essential processes and procedures that a brand new leader needs to be equipped in the role. These are the following:
- HR Orientation
- Culture Training
- Insurance Training
- DMG Training
- Operational Excellence Training
- Business Compliance Training
- Leadership Development Training