Who do I contact for technical support?
For any technical issues or assistance, please contact our support team at insbosswiki@insboss.net. Our team is ready to help you resolve your concerns promptly.
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IBFM Tools
What should I do if the “start assignment submit” button is not working?
If the “Start Assignment Submit” button is not working, try the following steps:
1. Refresh the page and try again.
2. Clear your browser’s cache and cookies.
3. Ensure that your internet connection is stable.
4. Try using a different browser or device.
If the issue persists, please contact technical support at insbosswiki@insboss.net with details of the problem for further assistance.
How can I track my progress in a course I enrolled with?
You can track your progress directly within the LMS. Here’s how:
1. Log in to your account and navigate to the course you are enrolled in.
2. Look for the progress bar or tracker displayed on the course dashboard or within the course content page.
3. This tracker shows the percentage of the course you have completed and highlights the modules or lessons you have finished.
4. Additionally, some courses may have a dedicated “My Progress” section where you can view detailed insights into your activities, completed lessons, and upcoming tasks.
Can I download the course material?
Downloading course materials depends on the specific course settings defined by the instructor or administrator.
If downloading is allowed, you will find a download option within the course modules or resources section.
If the option is not available, the materials can only be accessed online through the LMS. For further clarification, please contact the course administrator or instructor.
When can I take the assesment after failing it twice (maximum attempts)?
If you fail the assessment after reaching the maximum (2) allowed attempts, you will need to wait for a new enrollment notification. This notification will include the date when the assessment will be available for you to retake.
What will happen if I failed the assessment with the maximum attempts?
If you fail the assessment after reaching the maximum (2) allowed attempts, you will need to wait for a new enrollment notification.
What if I encounter broken or missing links?
Report broken or missing links to technical support or email at insbosswiki@insboss.net, including:
1. The course name.
2. The specific module or section where the issue occurs.
3. The link or content that is broken.
What should I do if I forget my password
1. Go to the login page and click on the “Forgot Password” link.
2. Enter your registered email address.
3. Follow the instructions sent to your email to reset your password.
If you do not receive the email, check your spam folder or contact technical support or email us at insbosswiki@insboss.net
When accessing the InsBOSS Wiki, what should I do if I encounter having different VA credentials display in my Wiki dashboard?
If you encounter different IBFM’s credentials displayed in your Wiki dashboard, follow these steps:
1. Log in first: Ensure you are logged in to the insBOSS Wiki by navigating to insbosswiki.net.
2. Go to the Operations menu and click on Learning and Development to access the LMS.
3. If a different user is prompted, log out from the LMS link and then log back in using the same credentials from the LMS site.
This should resolve the issue and ensure your correct IBFM’s credentials are displayed.
What should I do if the LMS page takes time to load?
If the LMS page is taking longer than usual to load, follow these steps to troubleshoot:
1. Check your internet connection: Ensure you have a stable connection. If you’re using WiFi, consider switching to a LAN cable for a more reliable connection.
2. Perform a speed test: Test your internet speed to make sure it’s sufficient for loading the LMS page.
3. Clear your browser’s cache and cookies: This can help improve loading times by removing any stored data that may be slowing down the page.
4. Try a different browser or device: Sometimes, switching browsers or devices can resolve loading issues.
5. Disable browser extensions: Some extensions may interfere with loading pages. Try disabling them temporarily.
6. If the issue persists, contact technical support at insbosswiki@insboss.net for further assistance.
What should I do if I cannot enroll to the course (i.e., “enroll button is not working”)?
1. Refresh the page or try using a different browser.
2. Clear your browser’s cache and cookies.
3. Ensure your account is active and you are logged in.
If the issue persists, contact technical support or email us at insbosswiki@insboss.net with details of the problem.
What should I do if I have difficulties or experiencing issues logging in the Wiki? If you’re having trouble logging into the Wiki, follow these steps:
1. Check your credentials: Ensure that you are using the correct username and password.
2. Reset your password: If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it.
3. Clear your browser’s cache and cookies: This can resolve issues caused by outdated or corrupted login data.
4. Try a different browser or device: Sometimes, the issue could be related to the browser or device you’re using.
5. Check for account status: Ensure your account is active and hasn’t been locked due to multiple failed login attempts.
If you’re still unable to log in, please contact support at insbosswiki@insboss.net for further assistance
What is the LMS, and how do I access it?
LMS stands for Learning Management System, a platform designed to manage, deliver, and track educational courses and training programs.
To access the LMS, simply visit the inbosswiki.net website and navigate to the Learning Department Page.
Under this menu, select Learning and Development to find the link to access the LMS and begin your learning journey.
Department FAQs
Are we required to send an email update to I.T. regarding the password update?
No, but we required everyone to enable 2 Factor Authentication for added security. Follow the instructions to enable 2FA at the link. InsBOSS Gmail 2 Factor Authentication
Can we access Government websites such as SSS, Pagibig, and Philhealth for HR purposes?
Yes. Please inform itsupport@insboss.net about your request for access for security notifications and documentation.
Are we allowed to play music or Spotify on the InsBOSS computer?
We regret to inform you that we cannot. We encourage you not to use the company's device for personal use, as it may cause distraction. However, you are allowed to play music from your personal device in the background.
Are we allowed to play Youtube or other websites on the InsBOSS computer?
Yes, as long as the activities are related to work. To inform the IT department about access and to document, send an email to itsupport@insboss.net.
Can we turn off the Team Daily Zoom Meeting if we’re using backup or experiencing slow internet connections?
It's important for all IBFMs to connect and participate in the Team Daily Zoom Meeting, but if you're running on a backup and experiencing a slow connection. Please follow our Internet notification process and guidelines provided at the link. Internet Connection Issues Notification v9112024
Are there any restrictions on using a Wi-Fi dongle on an InsBOSS desktop computer?
To ensure a stable connection, we recommend connecting the company equipment to the internet using a LAN cable to the router. Wifi dongle is strictly prohibited. The wifi dongle requires a driver to be installed on the computer, which could cause system compatibility issues
Is there a way to send important documents or information from InsBOSS email to a personal account?
You may request the transfer of documents or information by submitting a request to our support desk. If you need assistance, email your request to itsupport@insboss.net or hr@insboss.net.
Are we allowed to log in to our personal email using the InsBOSS computer?
Logging in to personal accounts on the InsBOSS device is strictly prohibited. All computer activities should be work-related only.
Can we use our mobile device to log in to InsBOSS Gmail?
No, we strictly prohibit logging in to InsBOSS email on our personal device due to security reasons.
Are we allowed to use our personal devices?
As part of our security measures, the use of personal devices is strictly prohibited. All InsBOSS activities should only be accessed using the equipment provided by the company.
Are we allowed to log in to our personal email using the InsBOSS computer?
Logging in to personal accounts on the InsBOSS device is strictly prohibited. All computer activities should be work-related only.
Can we use our mobile device to log in to InsBOSS Gmail?
No, we strictly prohibit logging in to InsBOSS email on our personal device due to security reasons.
Are we allowed to use our personal devices?
As part of our security measures, the use of personal devices is strictly prohibited. All InsBOSS activities should only be accessed using the equipment provided by the company.