Who do I contact for urgent concerns outside the portal?
You may reach the WebDev team via email at:
WebDev Support: websupport@insboss.net
How can WebDev help you today?
Submit your concern and our WebDev Team will assist you fast.
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My Recent Tickets
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Frequently Asked Questions
How do I submit a support ticket?
There are two ways to get in touch with the support team:
Email (Email Piping)
Simply send an email to websupport@insboss.net. A ticket will be automatically generated.
IB Support
- Navigate to the "My Ticket" page and click the "+ Create Ticket" button.
- Enter a Inquiry Title and provide details in the Inquiry Details box.
- Select the relevant Department, Request Type, and System.
- Click "Create Ticket" to submit.
What information should I include in my ticket?
To help us resolve your concern quickly, please provide:
- Clear description of the issue or request
- Screenshot or link (if applicable)
- Department or page involved
- Urgency level
Complete details allow faster troubleshooting and resolution.
How do I check the status of my request?
After submitting a ticket, you will receive a reference number and notification email. Use this reference to track updates directly in the Helpdesk or through email notifications.
How long is the usual response time?
Our standard response time is within 24 hours, depending on the priority and complexity of the ticket. You will receive status updates through the ticket system until resolution.
When should I submit a support ticket?
Please submit a ticket when:
- You encounter technical issues or errors
- You need access, permissions, or account updates
- You want to request content changes or new documentation
- Your concern requires tracking or follow-up
Tickets allow us to monitor progress and ensure nothing is missed.
How can I contact the WebDev support team?
You may reach us through the Contact Form available on any of the IBFM contact form tools. For a faster response, you may also submit a support ticket or send an email, ensuring you indicate the priority level for urgent concerns.
Email: websupport@insboss.net
How do I submit a ticket?
You can submit a ticket by clicking the "Submit Ticket" button in the navigation menu or choosing a category from the portal issues above.
How long does it take to resolve a ticket?
Resolution times vary depending on the complexity of the issue, but our WebDev team usually responds within 24-48 business hours.
How can I check the status of my ticket?
You can monitor your ticket progress directly from the "Recent Tickets" table on your dashboard or via the email notifications we send.
Ticket Status Overview
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Contact WebDev
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- websupport@insboss.net
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