We're Available To
Help At
All Times
If you have questions, technical concerns, or requests related to the InsBOSS Wiki, our support team is here to guide you. You may contact us directly or submit a support ticket to ensure your concern is properly tracked, reviewed, and resolved within the appropriate timeframe. Submitting a ticket helps us respond faster, assign the correct department, and keep you updated until your request is completed.
How can I contact the Wiki support team?
You may reach us through the Contact Form on this page or by submitting a support ticket via the Helpdesk section of the Wiki.
For urgent concerns, please indicate the priority level in your ticket description.
When should I submit a support ticket?
Please submit a ticket when:
- You encounter technical issues or errors
- You need access, permissions, or account updates
- You want to request content changes or new documentation
- Your concern requires tracking or follow-up
Tickets allow us to monitor progress and ensure nothing is missed.
How long is the usual response time?
Our standard response times are:
- High Priority / System Issue: within 4–8 working hours
- General Requests: within 1 business day
- Content Updates or Enhancements: within 2–3 business days, depending on review and approval
You will receive status updates through the ticket system until resolution.
How do I check the status of my request?
After submitting a ticket, you will receive a reference number and notification email.
Use this reference to track updates directly in the Helpdesk or through email notifications.
What information should I include in my ticket?
To help us resolve your concern quickly, please provide:
- Clear description of the issue or request
- Screenshot or link (if applicable)
- Department or page involved
- Urgency level
Complete details allow faster troubleshooting and resolution.
INSBOSS PH - MANILA
InsBOSS, Openspace Katipunan 50 Esteban Abada St., Quezon City, 1108 Metro Manila
INSBOSS PH - LA UNION
InsBOSS, San Juan La Union Carino St., Ili Sur (POB.), San Juan La Union, 2514
INSBOSS COLOMBIA
InsBOSS, Carrera 23 70 A 21, Manizales, Colombia, 17004